Refund Policy
We want you to subscribe with confidence. This Refund Policy explains when refunds may be issued, the circumstances in which they are not available, and how to contact us if you believe you've been charged incorrectly.
Effective Date: July 5, 2026
Fair, transparent, and customer-focused.
We strive to provide a high-quality learning experience through every Improvana subscription. Because your subscription grants immediate access to digital content and platform features, our refund policy balances fair treatment for our members with the nature of digital services.
We review every request fairly.
Refunds may be considered where a payment was made in error, duplicate charges occurred, or a verified technical issue prevented you from accessing your subscription despite reasonable efforts to resolve the problem. Every request is reviewed individually to ensure a fair outcome.
Digital access begins immediately.
Once your subscription has been activated and access to premium content has been provided, subscription payments are generally non-refundable. This includes situations where you choose not to continue using the platform after your subscription has started.
Stay in control of your subscription.
Subscription plans renew automatically unless cancelled before the next billing date. We encourage members to manage their subscriptions from their account dashboard if they no longer wish to renew. Payments processed after a scheduled renewal are generally not refundable unless required by law or due to a billing error.
We're happy to review your request.
If you believe you were charged incorrectly or qualify for a refund, please contact our support team as soon as possible. Include your account email address, payment date, and a brief description of the issue so we can investigate your request efficiently.
Keeping you informed every step of the way.
If a refund is approved, it will be processed using the original payment method wherever possible. Processing times may vary depending on your payment provider or financial institution, but we will keep you informed throughout the process.
We're here to help.
If you have questions about this Refund Policy or need help with a payment, our support team is ready to assist. We believe that resolving issues quickly and fairly is an important part of delivering a great learning experience.